Returns
Returns, Cancellations & Consumer Guarantees
As By Dezign is closing permanently, all sales are final.
We are no longer able to accept returns, refunds, exchanges or order cancellations due to:
- Change of mind
- Incorrect selection
- Finding the product elsewhere or at a lower price
- No longer requiring the item
- Item not of suitable size for space
- Delays outside our reasonable control that do not constitute a major failure under Australian Consumer Law
This policy applies to all furniture, homewares, mattresses, clearance items, floor stock and online or in-store purchases.
Damaged in Transit
While every effort is made to ensure your order arrives safely, items can occasionally be damaged during transit.
If your order arrives with obvious damage to the packaging or product, please:
- Take clear photos or video of the damage.
- Contact us immediately.
If damage is discovered after delivery, please notify us within 24 hours of receiving your order. Photos or video must be provided before any assembly takes place.
Where goods have been damaged in transit, we will assess the circumstances and provide an appropriate remedy in accordance with Australian Consumer Law. Depending on the situation, this may include:
- Supplying replacement parts
- Repairing the product
- Replacing the product (subject to availability)
- Providing a refund where required under Australian Consumer Law
Faults & Warranty Claims
All products sold by By Dezign are covered by the consumer guarantees provided under the Australian Consumer Law.
If you believe your product has a manufacturing fault, is defective, has missing parts or is not of acceptable quality, please contact us within 24 hours of receiving your order and provide:
- Your name
- Order number
- Clear photographs or video showing the issue
The appropriate remedy will depend on the nature of the fault and your rights under Australian Consumer Law. Remedies may include:
- Replacement parts
- Repair
- Replacement product (subject to availability)
- Refund or other remedy where required by law
Our warranty does not cover:
- Normal wear and tear
- Damage caused by incorrect assembly or modification
- Misuse, abuse or accidental damage
- Damage caused by improper care or maintenance
- Damage occurring during customer transport following Click & Collect
- Minor variations in colour, grain, texture, dimensions or finish
- Minor cosmetic imperfections that do not affect the normal use of the product
Order Cancellations
As By Dezign is in the process of closing permanently, orders cannot be cancelled once they have been placed.
Please ensure all items, sizes, colours and quantities are carefully checked before completing your purchase.
Your Consumer Rights
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Competition and Consumer Act 2010 (Cth). If your product experiences a major failure, or otherwise fails to meet a consumer guarantee, you are entitled to the remedies available under Australian Consumer Law.
Our Rights
By Dezign reserves the right to refuse a claim where:
- We cannot reasonably verify that the product was purchased from By Dezign; or
- The claim falls outside the remedies available under Australian Consumer Law or the terms of this Returns & Consumer Guarantees Policy.