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Click & Collect

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Shop online, anywhere any time! You will be sent an SMS when your order is ready for collection (within a maximum of 3 business days).

Pick up location

Homewares- Auburn store (Monday TO Saturday, 10am to 2pm).

Furniture- Glendenning warehouse (Monday TO Friday, 9am to 2pm).

If you have any questions regarding the pick-up location, please Contact Us prior to making the purchase.

Terms & conditions

All orders must be paid in full at the time of purchase.

To avoid disappointment, please wait until you receive an SMS advising your order is ready for collection before proceeding to our store or warehouse. 

Your order must be collected within 14 days of being notified that is ready for collection. After this time, storage fees will apply. Please Contact Us to discuss if you are not able to collect within this timeframe.

Please bring a copy of your order at the time of collection.

You will be asked to sign that your order is received in good condition (cartons only) at the time of pick up.

Someone else may collect your order on your behalf, provided they have the following:

  • A copy of the order confirmation
  • Photographic identification

A store representative will assist you to load the goods in your vehicle, provided they believe it is safe to do so & the goods can be loaded without damage to either the products or the vehicle.

All orders must be checked within 72 hours of collection. If there is any damage (not incurred in transit), please email Customer Service immediately at customerservice@bydezign.com.au with your order number & photos of the damage.