Delivery & Assembly
We use a number of delivery partners across Australia, depending on the size & requirements of your order. We deliver homewares and smaller items to NSW, VIC, QLD, ACT & SA. We deliver all furniture and larger items within Sydney metropolitan. If you require a delivery quote outside of these areas, please contact us for further information.
HOMEWARES
Homewares delivery charges are calculated on checkout & start at $10.
Homewares that are purchased online will be dispatched within one business day of purchase. Tracking will be provided via our partner app Shippit and we will endeavour to keep you posted right throughout the delivery process.
Courier deliveries are made Monday to Friday and for smaller items, we would suggest setting the delivery address as the place you are most likely to be during these times, which may be your business address. If you select 'authority to leave', please ensure there is a safe place for couriers to leave the items at your location. By Dezign will not take responsibility for an items missing after the courier has deemed them to be delivered if 'authority to leave' has been selected at purchase.
Please note, we cannot deliver to PO boxes or Parcel Lockers because they're usually too small to accept most of the items we sell.
If nobody is available to accept delivery and 'authority to leave' has not been selected, a calling card will be left at the premises with instructions on how to arrange re-delivery or a depot/post office location where the goods can be picked up.
FURNITURE
By Dezign uses Contract Carriers for all deliveries within Sydney metropolitan.
Delivery Charges
| NSW Zone 1 | Furniture for a single room (e.g. lounge, dining, bedroom or office) | $80 |
| Furniture for 2 or more rooms (e.g. a lounge and a dining suite) | $100 | |
| NSW Zone 2 | Furniture for a single room (e.g. lounge, dining, bedroom or office) | $100 |
| Furniture for 2 or more rooms (e.g. a lounge and a dining suite) | $100 |
Furniture deliveries outside Sydney Metropolitan area are subject to quotation. Please contact us for further information.
Delivery Times
If items are in-stock, delivery within Sydney Metropolitan will occur within 1-2 weeks of purchase.
All deliveries are arranged by the Warehouse only. We cannot confirm a delivery schedule for furniture online and store Sales consultants are not able to promise or arrange deliveries. By Dezign’s Contract Carrier delivers all over Sydney and delivery runs need to be coordinated into areas for each day. We will ring you at least one day prior, to arrange a specific delivery but at that stage we cannot advise a delivery timeframe.
On the morning of your delivery, once the truck is loaded, you will be contacted & advised of an approximate 2 hour delivery time frame, i.e. between 1.00pm and 3.00pm. This is approximate only as unforeseen issues may cause delays.
You must be at the nominated delivery location to accept the delivery – the contract carrier cannot wait for you to arrive. Customers who are not at home to accept the delivery will incur a second delivery fee. This also applies to all deliveries that are cancelled on the agreed delivery day.
Paying for Deliveries
All online orders must be paid for in full at the time of purchase. In-store orders must be paid in full prior to delivery. Sales Order balances can be paid over-the-phone, in-store at our Auburn showroom, via our payments portal or by direct deposit (please note that direct deposits require 2 working days to clear). The Contract Carriers cannot unload any goods that have not been paid in full.
Delivery Service
The Contract Carriers do not unpack, remove packaging, assemble new items or remove old furniture (unless these services have been specifically stated on your order).
It is the customer’s responsibility to ensure that the goods can be delivered into the premises and into the required room. Deliveries where there is difficult access, multi-level stair access (more than 2 flights of stairs) or deliveries where the truck has to be parked away from the delivery site will incur an additional charge to be nominated by the Contract Carrier.
Please read the Terms and Conditions for all other delivery information.
Assembly
Assembly is not included with a standard delivery, unless specifically stated otherwise on your order. Where assembly is included, goods will be assembled by the Contract Carrier on premises, at the time of delivery.
The assembly contractor will not remove any packaging unless previously arranged & stated on your sales contract. The assembly contractor will not remove old furniture under any circumstances.
For all items that require self assembly, assembly can be arranged prior to delivery, with the following applicable charges:
| Item | Assembly | Packaging Removal |
| Bed (any size) | $100 | $25 |
| Bedroom package (4 or 5 piece) | $180 | $50 |
| Bedside, dresser or tallboy (per piece) | $80 | $25 |
| 3 seater sofa | $50 | $15 |
| 2 seater sofa | $50 | $15 |
| Armchair | $50 | $15 |
| Chaise sofa | $80 | $25 |
| Coffee or lamp table (per piece) | $50 | $25 |
| TV unit or buffet (per piece) | $80 | $25 |
| Dining table | $80 | $15 |
| Dining chair | $20 | $15 |
| Dining set (5 piece) | $140 | $25 |
| Office desk | $100 | $25 |
| Office chair | $50 | $15 |
For any further information or to add assembly to online orders, please contact us.