5 Year Fabric Protection Warranty

What does the warranty cover?fabric-warranty-2.jpg

  • Accidental damage such as cuts, burns, rips & tears.
  • All accidental spills and stains, such as:
    • Tea & coffee, wine. cordial, mixed drinks
    • Juice, milk, chocolate, cooking oils
    • Ketchup, mayonnaise, mustard
    • Bathroom soaps, shampoos, mascara
    • Lipstick, wax, wax polish, tar, ink
    • Human & pet bodily fluids
    • All other food & beverage spills

How does the warranty work?

  • The warranty comes with a product care kit, which allows the purchaser to easily clean, maintain and protect furniture products. Products in the care kit must be used in accordance with directions and recommended methods.
  • The kit will include:
    • 3 x 400ml fabric protector spray bottles
    • 1 x 125ml ink, oil grease remover
    • 1 x 125ml general purpose spot remover
  • In the occurrence of an accident, the user should contact the Premium Care hotline within 5 days of the accident occurring for free advice over the phone.
  • If damaged or stained furniture cannot be repaired using products from the care kit, Premium Care will arrange a profession technician to service the affected area at no cost.
  • Should the technician be unable to clean or repair the furniture, replacement of the affected area will be arranged at no cost.
  • Premium Care will service the furniture under the terms of the warranty, an unlimited number of times over the 5 year period, at no cost, up to the value of the original purchase price. 

Terms & Conditions

  • The warranty is only applicable to new furniture and must be acquired at time of purchase or before the delivery of the goods. The warranty only applies to furniture intended for private use, and delivered soil or damage free.
  • Due to dye batch and pattern variations, Premium Care's obligation is limited to supplying as close a replacement as reasonably possible.
  • The warranty expires when the aggregate cost to Premium Care of cleaning, repairs or replacement of the new furniture is reasonably estimated to exceed the original purchase price.
  • The warranty is neither payable in cash nor redeemable in cash.
  • The warranty is applicable and valid only in Australia and New Zealand, and to the original purchaser only.