All stains from food and beverages, human and pet bodily fluids and common household substances including cosmetics, acids, bleaches, corrosives, glues etc.
Incidental damage including scuffs, rips, tears and burns.
One claim for pet damage.
How does the warranty work?
The warranty comes with a product care kit, which allows the purchaser to easily clean, maintain and protect furniture products. Products in the care kit must be used in accordance with directions and recommended methods.
If damaged or stained furniture cannot be repaired using products from the care kit, Premium Care will arrange a profession technician to service the affected area at no cost.
Should the technician be unable to clean or repair the furniture, replacement of the affected area will be arranged at no cost.
Premium Care will service the furniture under the terms of the warranty, an unlimited number of times over the 5 year period, at no cost, up to the value of the original purchase price.
Terms & Conditions
The warranty is only applicable to new furniture and must be acquired at time of purchase or before the delivery of the goods.
The warranty only applies to furniture intended for private use, and delivered soil or damage free.
Service requests must be made within 10 days of incident occurrence.
Due to dye batch and pattern variations, Premium Care's obligation is limited to supplying as close a replacement as reasonably possible.
The warranty expires when the aggregate cost to Premium Care of cleaning, repairs or replacement of the new furniture is reasonably estimated to exceed the original purchase price.
The warranty is neither payable in cash nor redeemable in cash.
The warranty is applicable and valid only in Australia and New Zealand, and to the original purchaser only.